Frequently Asked Questions

Will I loose my deposit if the accommodation has to close because of COVID restrictions?

No, your deposit will be used as credit towards another stay sometime before January 2022; there is no rush to book the new date.

Will I loose my whole balance if the accommodation has to close due to COVID restrictions?

No, your balance payment which is 50% of the whole booking, will be refunded.

What is being done to keep guests as safe as possible from contracting COVID?

Before guests holidays are confirmed, they are expected to agree to our COVID Terms and Conditions:
1) Within a two week time-frame prior to your arrival, should anyone in your household be symptomatic, you must notify Hazel.

2) Each member of your party must wash their hands or sanitise with hand gel on arrival and each time you return to the property during your stay.

3) Should any of your party become symptomatic during your stay, Hazel must be notified, and your party will be expected to return home.

4) If a visit to the property is necessary during your stay, all guests will be expected to socially distance from this person.

5) If you are having a clean and change of bedding part way through your stay please ensure you adhere to T & Cs 4, 6 & 7.

6) Prior to departure, please put any books read and DVDs watched on the table.

7) Prior to departure, all cutlery, mugs, cups and glasses used to have been washed in the dishwasher at 60 degrees.

8) Prior to departure, all bedding to be stripped and bagged in the blue laundry bags provided. Pillow protectors to be stripped and bagged separately in white bin liners provided. Towels, bath mats and tea towels to be bagged in blue laundry bag.

9) Prior to departure, all windows to be opened except velux windows if raining.

10) All bins to have been emptied, bin liners tied and placed in dustbins.

11) Depart promptly at 10am to allow for deep clean before new arrivals.

12) Arrival times may have to be delayed to allow for deep cleaning between guests. Hazel will notify you in advance if this is the case.

Our cleaners also have to adhere to our Terms and Conditions and they have received training in the enhanced way in which the properties are prepared between guests.

How do we know that the cottages are being cleaned thoroughly between guests?

Our cleaning between guests has been enhanced due to COVID-19. The cleaners have a checklist to complete and sign at the end of each changeover (see below). The cottages are cleaned and then they are sanitised using Peritab a strong disinfectant – it has the highest log kill rating (6). Floors are cleaned with Milton disinfectant. Pillow protectors are washed at 60 degrees between guests. All contact points are sanitised. Antibacterial handwash and hand gel are provided:

I have disinfected:

General
Hard Floors
Switches
Plugs
Mirrors
Interior windows
Curtains
Banister rail
Keys and key safe
Front door handles
Watering can handle

Kitchen
Microwave, oven, dishwasher, fridge, freezer and washing machine handles and controls
Taps
Kettle
Toaster
Kitchen bin lid
Worktops

Living Area
Remote Controls
Table and Chairs (High chair if used)
Sofas

Bedrooms
Wardrobe and drawer handles
Dressing Table
Bedside Tables
Coat-hangers

Bathrooms
Taps
Cupboard and drawer handles
Toilet including flush
Tiles
Shower
Bath
Basin
Toilet brush handle
Shower gel and handwash dispensers

Utility
Handles of vacuum, brushes, mop
Handle of iron

How many dogs can I bring?

As many dogs as you’d like.

Can I bring any type of pet?

Please contact us to check but we haven’t turned anything away yet!

Are there any dog friendly pubs/restaurants nearby?

Oceans is the nearest restaurant – half a mile away on Bolberry Down.  There are pubs along the coastline that accept dogs in Hope Cove, Thurlestone, Bantham and Salcombe. Also inland in Malborough and Kingsbridge.

Nearby Places to Eat which are Dog Friendly

Restaurant/Pub/Cafe Location Telephone Number
Oceans Restaurant Bolberry Down 01548 562467
The Cove Hope Cove 01548 561376
The Hope and Anchor Hope Cove 01548 561294
Sand Pebbles Hope Cove 01548 561673
The Sunbay Hope Cove 01548 561371
The Old Inn Malborough 01548 561320
The Royal Oak Malborough 01548 561481
Beach House Cafe South Milton 01548 561144
The Village Inn Thurlestone 01548 563525
The Fortescue Salcombe 01548 842868
The Kings Arms Salcombe 01548 842202
The Victoria Salcombe 01548 842604
The Winking Prawn Salcombe 01548 842326
The Crabshell Inn Kingsbridge 01548 852345
The Sloop Inn Bantham 01548 560489

The places listed are in order starting with closest to Bolberry Farm Cottages.

All the above are open for lunchtimes and evening meals every day except the Beach House Café which is only open on certain evenings and Oceans Restaurant opening days differ throughout the season.

Do you have disabled access?

For limited mobility Clover Cottage has the easiest staircase to manage although all our staircases have banister rails.  Daisy Cottage has a walk in shower however all baths/showers have grab rails.

Do you provide cots?

Yes

Are you open all year?

Yes we are. We offer short breaks all year except July and August.

How close is the nearest shop?

One mile away in either direction – Hope Cove Village Shop and Burton Farm Shop and Co-op in Malborough.

Can we walk to the beach from the cottages?

There are a few scenic walks to Hope Cove which are partly lane and partly footpath.

Can we have barbeques?

Yes but please clean up afterwards and dispose of waste carefully.

What are the Terms and Conditions of a stay?

  1. A contract between you and Sean and Hazel Hassall will come into existence when payment is received and your booking has been accepted by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
  2. A non-refundable deposit of 50% of the holiday price is payable at the time of booking. Bookings made less than four weeks before your arrival date must be accompanied by the full amount of the holiday charge.
  3. The balance will be taken four weeks prior to the commencement of your holiday. This will be taken automatically from the card your deposit was paid on. Your balance payment will be confirmed by email.
  4. All cancellations must be immediately notified by telephone. If you cancel your holiday more than 4 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 4 weeks prior to the holiday then the full balance remains due and is not refundable. If you cancel due to COVID-19 restrictions, 50% of the whole balance will be returned to you, the other 50% will become a credit voucher.
  5. We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
  6. Your booking will not be cancelled by the owner except in exceptional circumstances beyond their control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday unless your booking is cancelled by the owner due to COVID-19 restrictions, 50% of the whole balance will be returned to you, the other 50% will become a credit voucher.
  7. The number of persons using the accommodation at any time must not exceed the number entered on the confirmed booking form and only those people listed on the booking form can occupy the apartment. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
  8. Bookings cannot be accepted from persons under eighteen years of age.
  9. Sean and Hazel Hassall reserve the right to refuse a booking without giving any reason.
  10. Sean and Hazel Hassall reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
  11. Tenancies normally commence at 3pm unless otherwise agreed and guests are required to vacate the apartment by 10am. On departure, follow COVID-19 T&Cs, and leave the property tidy, clean and free of dog hair.
  12. Smoking inside the property will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.
  13. Pets must not be left alone in the property when owners are not on the site. Pets are not allowed on the furniture unless covered. Dog poo must be cleared up immediately and placed in bin area. All pet hair inside and out must be removed before vacating. Any damage or extra cleaning caused by pets will be at an expense to you.
  14. Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
  15. Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
  16. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
  17. Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
  18. The client may in no circumstance re-let or sublet the property, even free of charge.
  19. The internet connection is available (at no extra cost) subject to technical availability.
  20. The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building.
  21. All inventory must remain in the property it was in at arrival and not be taken to another property.
  22. Children under 18 must be supervised by their parents/guardians at all times.
  23. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
  24. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to Sean or Hazel Hassall and we will endeavour to put matters right. Any complaints not reported to Sean and Hazel Hassall at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
  25. We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
  26. This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

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