We Are Open!

We are welcoming all guests as long as they aren’t symptomatic or have Covid-19. Devon is currently an Enhanced Response Area, due to be reviewed at the beginning of October. This means that people are urged to wear face coverings indoors and in public places and to limit social contacts wherever possible.

What we are doing to keep our guests as safe as possible

Changeovers – when the cottages have been cleaned they are then sanitised using the sanitiser with the highest log kill rating on the market. Every single surface and and touch point including curtains and sofas are sprayed. The cleaners have been trained in the use of the sanitiser. Pillow protectors are removed and washed at 60 degrees. The cushions and throws have been removed from the beds. Cleaners have a checklist which they complete and sign at the end of every changeover.

Soap and Gel – the soap provided is now an antibacterial soap and is provided for the kichen sink and bathroom basins. Hand gel killing 99.999% of bacteria and viruses is also provided.

Terms and Conditions – we have produced a set of COVID-19 Terms and Conditions which we expect guests to adhere to.

Risk Assessment – we have written a full Risk Assessment which we review when needed.

We’re Good To Go – we have achieved the Visit England industry standard and consumer mark.

AA COVID-19 Confident – we have achieved the AA accreditation

What we expect from our guests

Before arrival, we ask that guests read and agree to our COVID-19 Terms and Conditions; see below.

Covid-19 Terms and Conditions of Stay

1) If you are self-isolating, you must not arrive on your holiday until after your isolation period has finished; notify Hazel.

2) Each member of your party must wash their hands upon arrival and each time you return to the property during your stay.

3) Should any of your party become symptomatic during your stay, Hazel must be notified, and your party will be expected to return home.

4) If a visit to the property is necessary during your stay, all guests will be expected to  vacate the inside wherever reasonable.

5) If you are having a clean and change of bedding part way through your stay, please ensure you adhere to T & Cs 4, 6 & 7.

6) Prior to departure, all cutlery, mugs, cups and glasses used to have been washed in the dishwasher at 60 degrees.

7) Prior to departure, all bedding to be stripped and bagged in laundry bags provided. Pillow protectors to be stripped and bagged separately. Towels, bath mats and tea towels to be bagged.

8) Prior to departure, all windows to be opened except velux windows if raining.

9) All bins to have been emptied, bin liners tied and placed in dustbins.

10) Depart promptly at 10am to allow for deep clean before new arrivals.

Cancellation Policy

If guests can’t take their holiday as planned because of COVID restrictions or the cottages have to close; 50% of the whole cost of the holiday will be refunded. The other 50% will become a credit voucher towards another stay, valid for 12 months. There isn’t a time pressure to reset this date.

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